The Management of the Public Complaints Commission (PCC), led by its Chief Commissioner, Hon. Chile Igbawua, paid a courtesy visit to the Nigerian Communications Commission’s (NCC) Head Office in Abuja.
Though PCC applauded NCC for its efforts to protect the rights of the telecom consumers, however, the management identified that there are rooms to ensure operators respect the rights of the consumers and improvement in quality of service.
The delegation was received by the Executive Vice Chairman/ CEO of the Nigerian Communications Commission, Prof. Umar Danbatta, together with other senior Management staff of the Commission.
Prof. Danbatta, who thanked Hon. Igbawua and his team for the visit to the Commission, expressed willingness to partner with the Public Complaints Commission in finding new avenues towards protecting the rights of every telecom consumer.
He added that the NCC has multiple channels such its Consumer Complaints Portal, Social Media handles and its 622 toll free customer care line for consumers to lay complaints directly to the Commissions if they feel they have been underserved by their network provider.
Also speaking during the visit was the NCC’s Director of Consumers Affairs Bureau, Mrs Felicia Onwuegbuchulam, who spoke on the various enlightenment programmes such as the Consumer Outreach Programme (COP), Consumer Town Hall Meeting (CTM) and Telecom Consumer Parliament (TCP) which the Commission actively undertakes to interface with consumers across the Nation in order to protect their rights as mandated in the Nigerian Communications Act, 2003.