By Latifat Opoola
Mediation is often a more productive approach to resolving conflict in the workplace than more formal methods. It can also help to improve trust and team relationships, especially if it is used to deal with conflicts promptly, as soon as they arise.
An Alternative Dispute Resolution Expert, Mr Agada Elachi disclosed this on Friday at an online workshop organised by the Dispute Resolution Center of the Abuja Chamber of Commerce and Industry (ACCI) tagged “Workplace Dispute Resolution” .
He said the need to establish an adequate dispute resolution mechanism for resolving disputes in an organization is very important because conflicts can cannot be ruled out in organizations where employees with different backgrounds and priorities work together.
He called on organizations to embrace alternative dispute resolution (workplace mediation) stressing that its advantage cannot be overemphasized.
“An organization succeeds when it is able to build synergy and harmony among members and constituents units.Conflicts will always arise. The dynamics will always be there and what matters is always how it is managed” he said.
“The possible cause of every conflict is effective communication. When there is no clarity of purpose of the intended outcome, thee parties are misunderstood” he added.
He said the success in an organization will only happen when the organization makes deliberate and consistent efforts at managing workplace conflicts as well as creating the right atmosphere for team spirit is provided” he said.
He however said that organizations who don not consider the setting up the alternative dispute resolution unit spend alot in managing those conflicts.
Also speaking, the Chairman of the DRC center of the ACCI, Chief Emeka Obegolu said the Center was established with a focus on fair and efficient alternative dispute resolution for businesses both SMEs and big corporations in Abuja and across the country.
He said the Centre adopts methods such as Arbitration, Mediation, Negotiation, Conciliation and others depending on the nature of dispute and the agreement between the parties to resolve dispute.
Also speaking, the Executive Director of the Center, Aisha Ado Abdullahi, who appreciated experts and guests for attending the workshop said the DRC supports organizations with issues or in helping organizations settle issues out of court. She said the Center uses mediation, conciliation techniques to assist parties resolve their dispute and arrive at a mutually acceptable agreement In a less costly, faster and efficient manner.